Even in a workplace with employees who are relatively tech-saving, it can be a challenge to introduce new software to employees. There are different reasons for that.
One reason is if the employees don’t feel like there’s a need for it. Another hurdle can occur if the right software isn’t selected. It’s up to the employer to ensure that any software they’re going to introduce is user-friendly before making an investment.
Another reason can be fear that the software might “replace” employees. For example, the accounts payable team might worry that new AP automation software is going to eliminate the need for them.
There are ways to gradually and strategically introduce software to new employees, without making them feel overwhelmed, stressed or apprehensive. The following are some specific tips.
Hone in on Why Employees Might Be Resistant
It’s important to overcome employees’ resistance to new software because you actually want them to use it. If they’re not using it for whatever reason, then it’s a wasted investment.
So, introducing software should be viewed as a strategic objective. The first step to introducing software is to identify possible resistance factors on the part of employees. Try to figure out the specifics as to what will be most problematic for your employees, and then proactively solve those issues.
Create a Team of Cheerleaders
You want to have a key person from each department at least who can work with you to get to know the software and its benefits early on. Those people can serve as a way for other employees to get information and they can help bring buy-in from everyone. Those people need to really know the ins and outs of the software, so get them in on early training sessions.
When you’re looking for champions of the new platform, you might want to seek out those people who can be viewed as early adopters. Those are the people who are often enthusiastic about change and new things, but they can also play an influential role in the workplace.
Address Different Learning Styles in Training
Training is so critical when you’re introducing new software, but a lot of employers don’t put enough importance on it. Training is when employees can get comfortable with all the software has to offer, but too often employers offer them canned, generic training.
Create and implement training that’s going to speak to different styles of learning. Some people may be more familiar sitting through in-person training, while others might want self-paced training that they can move through on their mobile device. Consider everyone when you’re putting together training for a new software product.
Finally, make certain information only available through the new software. You don’t want to dump everything into it all at once because this can frustrate employees. Instead, put bits and pieces of necessary information into the system so that employees are required to gradually get comfortable with it in order to obtain what they need.
